Privacy Policy

A legal disclaimer

At Healthcare Accounting Pty Ltd, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use and manage your personal information.

What information do we collect and how do we use it?

We may collect personal information from you when we provide accounting, tax and advisory services. This may include sensitive information (such as health-related details you provide) or information about financial vulnerabilities.

We use this information to:

Provide accounting, tax and business advisory services tailored to your needs.
Manage your ongoing relationship with us, including invoicing, client surveys and service updates.
Send information about services, updates or events we believe may be relevant to you (unless you opt out).
Improve our internal processes, training and client experience.

We only share your information with organisations you authorise, or with service providers assisting us, and only as permitted under law.

What happens if you don’t provide information?

If you choose not to share certain information, we may be unable to provide the level of accounting or advisory support required.

How do we hold and protect your information?

We strive to ensure the accuracy, security and confidentiality of your personal data. Information is stored in secure systems with restricted access, encrypted logins and two-factor authentication. Staff are trained in privacy obligations to minimise risk of misuse or loss.

Will we disclose your information?

We do not sell, rent or trade your personal information. We may disclose information:

To service providers and contractors assisting us with administration.
To regulators or as required by law.
In exceptional cases, to overseas providers (such as data storage or CRM services in countries including the Philippines or India).

Where disclosure occurs, we require recipients to protect your data in line with Australian privacy standards.

Marketing communications

From time to time, we may use your contact details to send you updates, newsletters, service information or special offers by email or post. You can unsubscribe at any time, and we will promptly remove you from our marketing lists.

Accessing or correcting your information

You may request access to the personal information we hold about you, or ask for corrections if you believe it is inaccurate. We will not charge you for such requests. Please contact our Privacy Officer at info@healthcareaccounting.com.au

Complaints

If you have concerns about how we handle your personal information, please contact our Privacy Officer first. We will respond promptly and fairly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Your consent

By engaging Healthcare Accounting, you consent to the collection and use of your information as outlined in this Privacy Policy.